We were fortunate to have hosted a Service Best training workshop in Carnduff yesterday. We had a total of 30 participants from various businesses and a variety of communities. We had 11 businesses represented from Carnduff, which was great to see.
Service Best is a nationally accredited Customer Service training program. The workshop addresses how to give your best service, knowing your customers and the different types you may have, service recovery and communication including dealing with unhappy customers, the importance of having a Service Best Attitude, what service professionals do and a little bit of everything in between.
It was a very valuable workshop that left everyone with ideas of what they implement into the workplace to increase the level of service they provide to their customers and co-workers.
For more information on this program, please contact the office at 482-3503.
A little something to think about...........
How people interpret the true meaning of what you say is done through words, body language and tone and breaks down as follows:
Words = 7%
Body Language = 55%
Tone = 38%
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